Documentation > Administration

Administration

Comprehensive administrative guides for managing users, hosts, monitoring, and system settings in SysManage.

Overview

SysManage administration covers all aspects of managing your infrastructure monitoring and automation platform. This includes user management, host organization, monitoring configuration, backup procedures, and system maintenance.

Administrator Responsibilities

  • User Management: Creating and managing user accounts, roles, and permissions
  • Host Management: Organizing hosts, managing agent deployments, and maintaining infrastructure inventory
  • System Monitoring: Configuring alerts, monitoring system health, and performance optimization
  • Security Management: Implementing security policies, managing authentication, and conducting security audits
  • Backup & Recovery: Ensuring data protection and implementing disaster recovery procedures
  • Maintenance: Regular system maintenance, updates, and capacity planning

👥 User Management

Complete guide to managing user accounts, roles, permissions, and authentication in SysManage.

  • Creating and managing user accounts
  • Role-based access control (RBAC)
  • Authentication methods and configuration
  • User profile management and preferences
  • Account security and password policies
  • Multi-factor authentication setup
User Management Guide →

🖥️ Host Management

Strategies for organizing and managing hosts, agents, and infrastructure inventory across your environment.

  • Host registration and approval processes
  • Host grouping and tagging strategies
  • Agent deployment and lifecycle management
  • Host performance monitoring and optimization
  • Bulk operations and automation
  • Infrastructure inventory management
Host Management Guide →

📊 Monitoring & Alerts

Comprehensive monitoring setup including alerting, performance metrics, and system health tracking.

  • Alert configuration and management
  • Performance metrics and thresholds
  • Dashboard configuration and customization
  • Notification channels and escalation
  • Health check configuration
  • Monitoring best practices
Monitoring & Alerts Guide →

💾 Backup & Recovery

Data protection strategies including backup procedures, disaster recovery planning, and data restoration.

  • Database backup and restoration procedures
  • Configuration backup strategies
  • Disaster recovery planning
  • High availability setup
  • Data retention policies
  • Recovery testing procedures
Backup & Recovery Guide →

🔧 Maintenance

Regular maintenance procedures, system updates, performance optimization, and capacity planning.

  • Regular maintenance schedules
  • System updates and patch management
  • Performance optimization techniques
  • Capacity planning and scaling
  • Log management and rotation
  • Troubleshooting procedures
Maintenance Guide →

🔐 Security Administration

Security policies, access controls, audit procedures, and compliance management for enterprise environments.

  • Security policy implementation
  • Access control and permissions
  • Audit logging and compliance
  • Certificate management
  • Security monitoring and incident response
  • Vulnerability management
Security Documentation →

Common Administrative Workflows

New User Onboarding

  1. Create user account with appropriate role
  2. Configure initial permissions and access
  3. Set up authentication (password, MFA)
  4. Assign to relevant host groups
  5. Provide initial training and documentation
  6. Monitor initial usage and adjust permissions

New Host Integration

  1. Install and configure agent on new host
  2. Approve host registration in admin panel
  3. Apply appropriate tags and group assignments
  4. Configure monitoring thresholds
  5. Set up relevant alerts and notifications
  6. Verify data collection and reporting

System Health Check

  1. Review system performance metrics
  2. Check database health and performance
  3. Verify backup completion and integrity
  4. Review security logs for anomalies
  5. Check agent connectivity and status
  6. Update system documentation

Incident Response

  1. Identify and assess the incident
  2. Escalate according to severity level
  3. Implement immediate containment measures
  4. Investigate root cause using logs and metrics
  5. Implement permanent resolution
  6. Document incident and lessons learned

Administrative Tools

Web Interface

  • Admin Dashboard: Central overview of system status and metrics
  • User Management Panel: Create, modify, and manage user accounts
  • Host Management Interface: Monitor and manage all registered hosts
  • Alert Configuration: Set up and manage alerting rules
  • Report Generation: Create and schedule system reports

Command Line Tools

  • Database Management: Direct database access and maintenance
  • Configuration Management: Backup and restore configurations
  • Bulk Operations: Scripts for mass host or user operations
  • Log Analysis: Tools for analyzing system and application logs
  • Health Checks: Automated system health verification

API Access

  • REST API: Programmatic access to all system functions
  • WebSocket API: Real-time monitoring and control
  • Automation Integration: Integration with external automation tools
  • Custom Dashboards: Build custom monitoring dashboards
  • Data Export: Export data for external analysis

Administration Best Practices

Security Best Practices

  • Implement principle of least privilege for all users
  • Enable multi-factor authentication for all administrators
  • Regularly audit user permissions and access
  • Monitor and log all administrative actions
  • Use secure communication channels (HTTPS, mTLS)
  • Regularly update and patch all system components

Operational Best Practices

  • Establish regular backup and recovery procedures
  • Implement monitoring and alerting for all critical systems
  • Document all procedures and configuration changes
  • Test disaster recovery procedures regularly
  • Maintain staging environment for testing changes
  • Plan for capacity growth and system scaling

Performance Best Practices

  • Monitor system performance metrics continuously
  • Optimize database performance and indexing
  • Implement proper log rotation and archival
  • Balance agent collection frequencies
  • Use caching where appropriate
  • Plan for horizontal scaling when needed

Compliance and Governance

Compliance Frameworks

SysManage can help meet various compliance requirements:

  • SOC 2: Security, availability, and confidentiality controls
  • ISO 27001: Information security management system
  • PCI DSS: Payment card industry data security standards
  • GDPR: General data protection regulation compliance
  • HIPAA: Healthcare information privacy and security
  • FedRAMP: Federal risk and authorization management program

Governance Controls

  • Access Controls: Role-based access with audit trails
  • Data Retention: Configurable data retention policies
  • Audit Logging: Comprehensive logging of all system activities
  • Change Management: Controlled change processes with approval workflows
  • Risk Assessment: Regular security and operational risk assessments
  • Incident Management: Formal incident response and reporting procedures

Quick Navigation

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